FAQ

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What are your hours?

We are open 7 a.m. – 10 p.m. each day.

What is your return/exchange policy?

If at any point, an item is unsatisfactory, we will provide a full refund for the item or exchange it for a different item. We ask that you please provide your receipt when returning an item from our Vitamin and Body Care department.

Do you have gift cards?

We do offer gift cards and they can be picked up in any store location.

Can I purchase gift cards online?

At this time, gift cards are only available in our store locations.

Do you offer case discounts?

We offer a 10% discount if you purchase a full case of an item. To place an order, please contact your local store directly. Please note that case discounts will not apply if the item is already on sale.

Do you offer any donations?

We offer food and gift card donations to 501c3 non-profit organizations on a store level. To apply for a donation, please fill out a donation request form (found in store) and return it to the store with applicable paperwork.

How can I become a vendor?

You can submit your products to our buyers for consideration at www.rangeme.com/freshthyme. Our buyers will look into your product and contact you directly if interested.

Do you have a Scrip Program?

Fresh Thyme offers our local non-profit organizations a 5% discount on our gift cards — just like a Scrip Program. Your organization can sell the gift cards at full price to help raise funds while promoting healthy living. To get started supporting your organization, stop by your local Fresh Thyme with your 501c3 letter and any one of our friendly cashiers will be happy to help you purchase Fresh Thyme Giving Card Program gift cards.

What is your coupon policy?

We accept vendor coupons, as long as they are not expired or specified for use at a different retailer.

Do you take EBT/food stamps?

We accept EBT/food stamps/Link Cards/etc. at all our store locations!

Do you take WIC?

At this time, we do not take WIC. We are sorry for any inconvenience.

Do you take checks?

We accept personal checks in all our stores.

I was overcharged for something. What should I do?

We’ll gladly take care of this for you on your next visit. Stop by at your earliest convenience and we’ll make sure you’re refunded for the overcharge.

Do you have weekly specials/When do your sales flyers come out each week?

We offer a weekly sales flyer (available in-store, online and delivered to your door in certain areas) that provides great deals on a weekly basis. Our company is also unique due to our “Double Ad Day” program, where we offer double the amount of sale items 1 day per week.

How can I view ads on your website?

You can view our ad at www.freshthyme.com/circular

When do your sales flyers get posted online?

Our weekly flyers are up on our website the day before the sales begin so you can plan your shopping trip!

Why is your ad different for new stores?

Our Grand Opening store ads feature unique deals and sales as part of our Grand Opening special! This is temporary, and after a few weeks the ads will match up with the other stores in that area.

Why don’t I receive ads in the mail anymore?

Our ads are distributed by zip code. It sounds like there may have been a distribution change in your area. We apologize for any inconvenience! You are always welcome to sign up to receive ads in your email, or view the weekly ad online at www.freshthyme.com/circular

What is MyThyme?

MyThyme is our new rewards program that offers access to personalized deals, rewards, digital copies of your receipts, a shopping list feature, and so much more!

How do I sign up for MyThyme?

Signing up is as simple as downloading the Fresh Thyme mobile app from either the Google Play or Apple App store. You can also sign up from the Fresh Thyme website at www.freshthyme.com/mythyme

How do I redeem digital coupons in store?

Once you are ready to check out, simply tap on “Checkout” from within your mobile app, and your phone will present you with a personalized MyThyme barcode. When prompted by the cashier, simply hold your phone up to the scanner which will beep after it successfully reads your barcode. All coupons you have added to your shopping list will be instantly applied after scanning your MyThyme barcode.

What types of rewards can I earn?

You can always view a list of the available deals and rewards from within your mobile app or from the Fresh Thyme website. New deals and rewards can appear at any time, and some may be unique to a particular Fresh Thyme location.

How do rewards work?

Rewards are earned by purchasing a particular product a certain number of times, to earn either free products or discounts. If a reward is available, simply scan your MyThyme barcode at checkout each time you purchase a qualifying product. For example, if you are participating in a “Buy 10 Pizzas Get 1 Free” reward, you will be able to track your progress from within your MyThyme account each time you purchase a pizza and scan your barcode at checkout.

How do I redeem a reward in store?

After you’ve earned a reward, simply tap the “Redeem” button and the reward will be added to your shopping list. When you scan your MyThyme barcode at checkout, any rewards that were added to your shopping list will be automatically applied.

When will a reward show up in my account?

It can take at least 24 hours for a reward to appear within your MyThyme account after a purchase is made in-store. If you ever have questions about your reward status, simply tap the “Support” link from within the main menu of your Fresh Thyme mobile app to contact our MyThyme customer service. If you prefer to contact us online, you can choose “MyThyme” from our drop-down menu on the Fresh Thyme Contact Us page: www.freshthyme.com/contact-us.

What if I click to redeem a reward, but then don’t use it?

If you attempt to redeem a reward via our mobile app or on our website, but then that reward is not scanned by the cashier, the reward will become available again within 24 hours and your points will not be affected.

I think I am missing credits within my reward. What can I do?

Please remember that it can take more than 24 hours for your qualified purchases to be credited to the rewards within your account. If after 24 hours you believe there is an error, please use the “Support” button found within the navigation panel on your mobile app, or send us a note online by selecting the “MyThyme” option within the drop-down menu on our Contact Us page.

How do I redeem coupons or rewards without a smartphone?

If you aren’t able to download our mobile app, you can log in to our website from any desktop computer and print out your “shopping list,” which will include your MyThyme barcode. Take this printout into your local Fresh Thyme and scan your MyThyme barcode to instantly apply any deals or rewards you added to your shopping list online.

If I have additional questions about MyThyme, who can I ask for help?

If you are using our mobile app, simply tap the “Support” link from within the main menu to contact our MyThyme customer service. If you prefer to contact us online, you can choose “MyThyme” from our drop-down menu on the Fresh Thyme Contact Us page: www.freshthyme.com/contact-us.

How do I place an order for delivery?

Visit www.FreshThymeDelivers.com to place an order.

How much does delivery cost?

Delivery cost will range based on the delivery window you select. It usually ranges between $5.99 and $7.99.

Why doesn’t Fresh Thyme deliver to my area?

If we aren’t in your area yet, we will be soon. As our partners at Instacart expand their operational regions, we’ll be able to offer delivery to more areas.

Why are prices higher online than they are in store?

Some prices can vary from the ones you’ll see in-store. However, we do offer a variety of products at the same great in-store prices.

Do sale prices apply to online purchases?

Currently, our sale prices only apply in-store. We apologize for any inconvenience.

Can I use my MyThyme app to order groceries?

At this time, deliveries can only be placed online at www.FreshThymeDelivers.com.

Can I use MyThyme deals and coupons for delivery?

At this time, MyThyme coupons and deals are not applicable to purchases made through Instacart.

What environmental positions does your store take?

We believe in preserving the environment as much as possible. In all of our stores, we use Go Green World Project paper products. We also offer reusable bags and recyclable/recycled paper and plastic bags as well as receptacles for used plastic bags to be recycled. We have started composting initiatives at certain stores and electricity-saving initiatives like timed lights and water faucets. Additionally, we partner with food banks at each location to ensure food waste is minimized.

Are you comparable to Whole Foods?

We have a variety of organic, natural and gluten-free options throughout the store, as well as more conventional items you could find at a typical grocery store. We pride ourselves in value-priced offerings and produce a weekly sales flyer where you can find very competitive deals in all our departments.

What does all-natural mean to Fresh Thyme? Do you have a specific definition of what can and cannot be included in a product to be considered “all-natural” in your stores?

Natural does mean different things when referring to different products or commodities. Some manufacturers call out specific natural claims like “no artificial ingredients or colorings,” etc. For each product, it’s best to read the packaging. On products with our label., like fresh meat or deli meats, we define natural on each label, which varies by commodity. Natural products in our bulk food department have no artificial preservatives, colorings, flavorings or sweeteners, and they are only minimally processed. So, the definition of natural varies by brand, item, commodity, etc.

Where does your produce/meat/etc. come from?

We try to source locally as much as possible. We work with a variety of Midwest and US-based growers and suppliers, as well as some international partners to bring you the freshest products at great prices.]

Is all your produce organic?

While we do carry a wide variety of organic produce in our stores, we also carry some conventional items as well. Our organic section is labeled with green signs so it’s easy to spot in the store.

Does your produce contain GMOs?

Our produce is GMO-free.

What does natural meat mean?

When we label meat as ‘natural’, that means that it does not contain any artificial ingredients, synthetics, or antibiotics and has been minimally processed.

Where do you get your free-range chicken?

Coleman Organic Chicken.

Does all-natural mean that no GMO feed was given to the animals?

Currently, our meat partners do not track whether or not the feed is non-GMO which is in keeping current FDA guidelines. If you are looking for meat that was raised without GMO feed, you can choose USDA Organic certified meat.

Is your blue package grass-fed beef 100% grass-fed and finished? Where do you source it?

Our Grass-Fed Beef is 100% Grass Fed, and the product comes from Springer Hill Grass Cattle Company.

Why do you use plastic bags in your stores?

Our plastic bags are made with recycled materials. We do offer paper bags at out checkout lanes, and we have reusable bags available for purchase. We also encourage customers to bring their own reusable bags to use when they shop.

Why are you called a ‘farmers market’ when you’re a grocery store?

The ‘farmers market’ in our name refers to the farmer’s market grocery concept. We capture the spirit of a weekend farmers market while providing the convenience of a neighborhood grocery store. We carry a variety of produce and fresh items, similar to what you’d find at a traditional farmer’s market

How can I apply for a job at Fresh Thyme?

You can view all our openings and apply at www.freshthyme.com/careers.

How old do you have to be to work at Fresh Thyme?

All candidates must be 16 or older to work at a Fresh Thyme store!

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