A Note to Our Customers about the Coronavirus

Dear Fresh Thyme Customer,

We value the trust you place in us every day as you shop our stores. We take your trust very seriously and want to keep you up to date on the steps we are taking to ensure a safe shopping environment. We also want you to know that this responsibility extends to our team members as well.

We are following the guidance of health experts, such as the CDC, in responding to this virus. While we take great pride in our high standards of store cleanliness and food safety, we’re doubling down on our efforts to proactively sanitize our stores more frequently throughout the day, especially at our check lanes and service areas.

We also take the health and safety of our team members seriously. We’re ensuring all team member areas are sanitized on the same increased schedule. We’re also reinforcing with our team members that they should stay home if they aren’t feeling well and we have plans in place to ensure they feel supported and confident to do so.

As an additional precaution, we have decided to temporarily close our self-serve salad bars, hot soup bars, and olive bars in all our stores. You will be able to find pre-packed salads, soups and olive bar offerings in or close to their home locations in the stores.

Additionally, if you have used Fresh Thyme Delivers by Instacart, you should know that Instacart now provides you with the option to choose to have your order left outside with their new “Leave at My Door Delivery” delivery option, providing you with additional flexibility.

Finally, we’re seeing a significant increase in demand on key products you may need to keep you and your families safe and healthy. Our team members are working to address any inventory issues that arise as a result of this virus. We’re working to secure additional quantities of these items, and we appreciate your patience as we do our best to keep our shelves stocked for you and your families. We are committed to the well-being of everyone in our communities and thank you for your continued trust.

Again, thank you for being a Fresh Thyme customer and allowing us to serve you. We will continue to work hard to be your choice for fresh, healthy and organic food.

Gerald Melville
President, Fresh Thyme Farmers Market

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